Delivery and Returns Policy

What are your delivery charges?

We offer free 2nd delivery to any UK address including Northern Ireland, Scottish Highlands and Channel Islands.  You will also be given the option to upgrade your shipping to 1st Class for an extra 99p during checkout.

Standard shipping to Non UK countries costs £2.95.

Do you deliver outside of the UK?

Yes, we also deliver to the following countries:

Republic of Ireland
Austria
Belgium
Croatia
Denmark
France
Germany
Italy
Portugal
Spain
Sweden
The Netherlands

Any orders made to countries not listed above may be cancelled.

How are items sent?

Most orders will be dispatched 2nd class by Royal Mail. Larger, heavier orders will be sent via a 2 day courier service. If sent by courier, tracking details will provided.  Non UK orders will be shipped via Royal Mail's International Standard service, which may take up to 2 weeks to arrive.

When will my order be dispatched?

We will dispatch all orders within 2 working days, although we always try our best to dispatch the same or next day if possible.

When will my order arrive?

Royal Mails states that they ‘Aim to deliver the third working day after posting including Saturdays’ for Second Class delivery.

Can you send my item First Class?

Yes. Simply select this option when checking out.

What if my order doesn’t arrive?

We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service. We endeavor to keep our customers informed so that they are aware of the situation and know when to expect possible delays.

Royal Mail catagorises a parcel as lost if undelivered after 15 working days after the expected delivery time. If your parcel has not arrived after 15 working days, we will issue a refund or send your order again, whichever you prefer.

Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any non-personalised item in its original condition for a full refund within 14 working days of delivery. To do so please email us within 7 working days of receipt of the item. Contact us at orders@smile-gifts.co.uk for further details on how to return an item.

Defects, incomplete orders, or incorrect delivery

If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the delivery costs for the return postage. 

Other Reasons

If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

Gift Returns

Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund.

Refunds will only be made via PayPal.

Refund Time

We aim to handle your returns within three working days of receiving the goods.

This returns & refunds policy does not affect your statutory rights.

 If you have any queries concerning our returns & refunds policy please contact us at orders@smile-gifts.co.uk.

 

IMPORTANT NOTICE

We are closed from Tuesday 15th August until Thrsday 17th August 2017.

All orders placed during these dates will not be shipped until Frieday 18th August 2017 . Thank you for visiting SMILE GIFTS UK

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"I love the sheer brilliance of this gift. It's a simple and quite genius idea and was exactly what I wanted for my friend!
She now has it in her drawer at her new job."

Amanda Weatherill

"Fantastic! I ordered another box straight away. I would recommend this item."

Elaine Greaves